Our Services - Consultancy
Consultancy
More than 100 years’ experience in leadership, execution, strategy, business performance, career development, mentoring, enhancing the client experience, managing large and diverse teams.
TurningPoint has a highly regarded record of achievement in every State in Australia and overseas.
Engage us to ensure your business and team perform at their absolute best to give your business a unique advantage and become known for its engaging, inclusive and rewarding work environment.
•Industry-leading Customer Experience – Are your clients loyal? Are you truly delivering industry-leading customer service? What sets you apart from your competitors? We analyse, develop and implement customer service strategies that will demonstrably improve your business. No customers, no business!
•Employee Engagement – Are you getting the most out of your people? Have you created a culture that ensures everyone is involved, everyone is important, everyone is enthusiastic? This leads to committed and productive team members and that improves business outcomes. How would your employees describe your workplace culture?
•Enhanced Employee Performance
•Employee Performance Systems – Making certain that you have a strategy and systems in place that provide employees clarity of what is expected, that they are able to deliver it, that they are coached and developed and that there is a meaningful review and feedback process. The result: staff are invested in the process and rewarded.
•Strategy – Building the optimum strategy at the right time for you and your business. Confirming it’s relevant, achieves principal objectives and outcomes. All processes are working well and they are sustainable.
•Facilitation – Clearly communicating important messages and change to your team. Guaranteeing the message and context are delivered easily, that your objectives are met effectively with clear thinking, good participation, strong buy-in, and that everyone is clear on the why, the benefits, the way forward and the part played by each individual.
•Enablement - Your business can deliver to its highest level of productivity. Developing and implementing initiatives to improve business process and performance.